Customer Support

We're here to help you with any questions or concerns

Call Us

Sat-Thu: 10AM-10PM

+92 344 2500000

Email Us

We'll respond within 24 hours

support@mashaallahelectronics.com

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Frequently Asked Questions

What is your warranty policy?

All our products come with manufacturer warranty ranging from 1 to 10 years depending on the product category. Extended warranty options are also available at the time of purchase.

Extended Warranty Options

Click to view brands offering extended warranty plans

Do you offer installation services?

Yes, we provide free installation for all major appliances including refrigerators, washing machines, and air conditioners. Our expert technicians will ensure proper setup and demonstration.

What payment methods do you accept?

We accept cash, credit/debit cards, UPI, net banking, and EMI options. Easy financing plans are available for purchases above ₹10,000.

Can I return or exchange a product?

Yes, we offer a 7-day return and exchange policy for most products. The product must be unused and in original packaging with all accessories and documents.

Do you provide home delivery?

Yes, we offer free home delivery within 50km radius. For locations beyond that, nominal delivery charges apply. Delivery typically takes 2-5 business days.

How can I track my order?

Once your order is confirmed, you'll receive a tracking number via SMS and email. You can also call our customer support team for real-time updates on your order status.

Do you offer after-sales service?

Yes, we have a dedicated after-sales service team. For any issues or maintenance needs, contact us and our technicians will visit your location within 24-48 hours.

Are your products genuine?

Absolutely! We are authorized dealers for all the brands we carry. Every product comes with original manufacturer warranty and genuine accessories.

Still Need Help?

Our customer support team is ready to assist you